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What types of personal data do we collect?
We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information as name, address, e-mail & phone number.
Information about your computer is including a anonymized IP address, geographical location, browser type and version, operating system, your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
How do we use your personal data?
We may use your personal data for the following purposes:
· To create and manage your personal account at Soul of jiva
· To process your orders and returns .
· To send text message notifications of delivery status
· To contact you in the event of any problems with the delivery of your items
· To answer your queries and to inform you of new or changed services
· To send marketing offers such as newsletters.
· To notify the winners in competitions arranged online
E-security shopping & Third-Party
Soul of Jiva is the only owner of information on this website. Your personal data will not be sold, exchanged, transfer or shared with any other company, except the trusted third-party company who is needed for complete an order or running our website.
All trusted third-party will keep the information confidential.
How do we protect your personal data?
We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.
What are your rights?
You have the right to request information about the personal data we hold on you at any time. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. There will be a payment fee of 100 Euro for this service. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data. You can contact us by sending an email to firstname.lastname@example.org
We use your given e-mail address to send information and update which concern your ordrer, newsletter product information etc.
If yoo don’t want to have these information’s, you can unsubscribe at the end of the newsletter.