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GeneralThese terms of purchase are applicable where Swedish or other applicable laws do not dictate conditions which are in conflict with them. Customers who are not registered firms/companies are covered by the Consumer Sales Act and the Distant Sales Act that also include protection for Soul of Jiva. Please read more about these laws on the Konsumentverket webpage, www.kov.se
Placing an order
You must be 18 years old to shop in Soul of Jiva's webshop. Any orders that are placed in the name of another person without the consent of that person, or in any other way that leads to economic harm for Soul of Jiva, will be reported to the police. Soul of Jiva shall not be responsible for printing errors, erroneous information, or erroneous specifications for any product or service in the Soul of Jiva's collections. Our ambition is to show colours and models as realistically as possible, but since colours are difficult to reproduce exactly, please understand that the colour of the merchandise may differ from the colour shown on the webpage. If you are uncertain, please contact us, and we will be happy to send you a small sample.
VAT is included in all prices in our webshop for all EEC countrys, so please
put correct country in both billing and delivery adress.
Credit Card Payment
We use PayPal, which allows for the use of Visa, MasterCard and Amex. The terms for credit card sales apply as soon as the transaction has been approved. There is no extra charge for the use of credit cards.
We try our best to be specific and accurate with pricing and availability information. Despite our efforts, we will sometimes discover mistakes, or have to make price changes, or sell all that we have produced of a certain item. Should that happen, we may be forced to cancel the sale and to repay the customer any amount already paid, in the best way we see fit. This may happen at any point during the purchasing process when a mistake or fault is discovered. The reason for the cancelled sale will be clearly stated to the customer.
Delivery in Sweden
Delivery outside Sweden
Soul of Jiva delivers all over the world.
If you live outside the European Union, any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.
Due to the situation we are facing all over the world because of Covid-19 virus, will the shipment time take a bit longer than below.
We are sorry for that ,but we hope for your understanding.
Sweden 2-4 days
Nordic Country's 7-10 Days
European Country's 10-14 Days
Rest of the World 14 Days
All merchandise shall remain the property of Soul of Jiva until full payment for said merchandise is received.
Responsibility for erroneous delivery
Soul of Jiva's responsibility for erroneous delivery is limited to applicable terms for sales. Soul of Jiva is not, directly or indirectly, responsible for consequences such as (but not limited to) incompatibility, late deliveries, production stops, loss of data, extra work, or other economic damage.
When you have received your order
Please make sure the delivery is correct and that the merchandise is undamaged.
Should the goods be damaged or defect when You recieve it, please contact us as soon as possible via e-mail,firstname.lastname@example.org
We hope you will enjoy the products you have purchased from us.
Should that not be the case, you have the right to return them within 14 days, according to the Distant Sales Act.