Terms and conditions


General

These terms of purchase are applicable where Swedish or other applicable laws do not dictate conditions which are in conflict with them. Customers who are not registered firms/companies are covered by the Consumer Sales Act and the Distant Sales Act that also include protection for Soul of Jiva. Please read more about these laws on the Konsumentverket webpage, www.kov.se



Placing an order

You must be 18 years old to shop in Soul of Jiva's webshop. Any orders that are placed in the name of another person without the consent of that person, or in any other way that leads to economic harm for Soul of Jiva, will be reported to the police. Soul of Jiva shall not be responsible for printing errors, erroneous information, or erroneous specifications for any product or service in the Soul of Jiva's collections. Our ambition is to show colours and models as realistically as possible, but since colours are difficult to reproduce exactly, please understand that the colour of the merchandise may differ from the colour shown on the webpage. If you are uncertain, please contact us, and we will be happy to send you a small sample.


Payment

VAT is included in all prices in our webshop for all EEC countrys, so please
put correct country in both billing and delivery adress.

Credit Card Payment

We use PayPal, which allows for the use of Visa, MasterCard and Amex. The terms for credit card sales apply as soon as the transaction has been approved. There is no extra charge for the use of credit cards.

We try our best to be specific and accurate with pricing and availability information. Despite our efforts, we will sometimes discover mistakes, or have to make price changes, or sell all that we have produced of a certain item. Should that happen, we may be forced to cancel the sale and to repay the customer any amount already paid, in the best way we see fit. This may happen at any point during the purchasing process when a mistake or fault is discovered. The reason for the cancelled sale will be clearly stated to the customer.


Freight Cost

It's free shipping all over the world

Delivery in Sweden

We will process your order as soon as we can.


Delivery outside Sweden

Soul of Jiva delivers all over the world.
If you live outside the European Union, any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Delivery Time

Sweden 2-4 days
Nordic Country's 7-10 Days
European Country's 10-14 Days
Rest of the World 14 Days


Ownership

All merchandise shall remain the property of Soul of Jiva until full payment for said merchandise is received.


Responsibility for erroneous delivery

Soul of Jiva's responsibility for erroneous delivery is limited to applicable terms for sales. Soul of Jiva is not, directly or indirectly, responsible for consequences such as (but not limited to) incompatibility, late deliveries, production stops, loss of data, extra work, or other economic damage.


When you have received your order

Please make sure the delivery is correct and that the merchandise is undamaged.
Should the goods be damaged or defect when You recieve it, please contact us as soon as possible via e-mail,info@soulofjiva.com
We hope you will enjoy the products you have purchased from us.
Should that not be the case, you have the right to return them within 14 days, according to the Distant Sales Act.


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